TotoGaming Privacy Policy

TotoGaming respects the privacy of every player on our platform. This Privacy Policy explains how we collect and handle your personal data when you use TotoGaming's betting and casino services in the United Kingdom. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we operate under the oversight of the UK Gambling Commission (UKGC).

What We Collect and How We Use It

When you register a TotoGaming account, we collect the personal details required to set up your profile and comply with UK regulatory requirements: your full name, date of birth, home address, email address, and telephone number. As part of our Know Your Customer (KYC) process — mandatory under UKGC licence conditions — we may request photographic identification and a document confirming your address. These checks protect both you and the integrity of our platform by confirming you are who you say you are and that you are 18 or over.

Your betting and gaming activity is recorded throughout your time with us. This includes the markets and games you engage with, amounts staked, and outcomes. This data enables us to calculate returns accurately, verify bonus eligibility, and meet our regulatory reporting obligations. We also use aggregated, anonymised activity data to improve our product and understand player preferences at a platform level — individual behaviour is never shared externally for these purposes.

When you deposit or withdraw funds, we record the payment method and transaction details necessary to process your request. Full card numbers are never stored by TotoGaming — payment data is handled exclusively by PCI DSS-certified processors who are contractually prohibited from using it for any other purpose. Technical data — including your IP address, device type, operating system, and session information — is collected automatically to maintain platform security, prevent fraud, and improve site performance.

Legal Basis and Data Sharing

Our processing of your personal data is grounded in four legal bases: contractual necessity (to provide our services), legal obligation (UKGC and anti-money laundering compliance), legitimate interests (fraud prevention and security), and your consent (marketing communications). We share data only with the third parties required to deliver our services — payment processors, identity verification providers, technology infrastructure partners, and regulatory authorities — each bound by strict data processing agreements. TotoGaming does not sell customer data or share it with advertisers.

Retention and Security

Personal data is retained for a minimum of five years following account closure, in line with UKGC licence conditions. After this period, data is securely deleted or permanently anonymised. We protect your information using industry-standard encryption in transit and at rest, access controls that limit data to those who need it, and regular security reviews. If you suspect any unauthorised access to your TotoGaming account, contact us immediately.

Your Rights

Under UK GDPR, you have the right to access the data we hold about you, request correction of inaccuracies, ask for erasure where no legal retention obligation applies, restrict how we use your data, and object to processing based on legitimate interests. You may also request a portable copy of your data and withdraw consent to marketing at any time. To make any of these requests, contact us at [email protected]. If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: February 2026.